Frequently asked questions about Boneyard Pets. Shipping, materials, safety, and more!
Where are you located?
Our workshop/office is located in Greenpoint, Brooklyn (NYC, USA). We ship all of our items from this location as well.
Do you have a retail storefront?
At this moment in time, we do not have one of our own (though we are working on it!).
However, there are several brick-and-mortar (as well as online) retailers that do carry our products. See this page for an interactive map of them!
How can I purchase your products?
You can purchase our products online directly from this website, or you can call 347-457-5669. You may also visit one of our retail partners to purchase these items in person.
We also sell on Amazon, The Grommet, and on Etsy.
What currency does the website support?
We currently accept over 200 currencies! And we also offer worldwide shipping!
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, Paypal, and ApplePay.
Is there a minimum order?
For retail customers, there is no minimum order.
What is the shipping method, speed, and price?
We pack and ship everything from our Brooklyn workshop. We use USPS Priority Mail, which takes between 1 and 5 days for continental US deliveries, varying by location. If you are shipping to within the USA and your order is over $100, shipping is FREE! If you are an international customer, we will ship your items via USPS First Class or USPS Priority (depending on the weight).
What are your toys made out of?
Currently, our Boneyard Pets are made out of 1 of 2 distinct materials.
- Komatex: is a lightweight, closed-cell, free foam, rigid PVC sheet. It is homogeneously colored with a matte finish that is tough and versatile enough for many of today's applications. Komatex is manufactured to be used for interior and limited exterior applications.
It has chemical and corrosion resistance, moisture resistance (will not rot), and a UL-94 VO flammability rating (very low). It is also approved for use where food is processed or sold.
Komatex sheets are not harmful to human health, or harmful to the environment in their manufacture, application and disposal. Komatex is free of lead, cadmium and barium, and complies with national and international regulations protecting health and the environment. Komatex is 100% recyclable.
- HDPE: is a product that is made from only FDA-approved polymers that are formaldehyde-free and have the most the favorable NFPA (fire) and HMIS (hazardous material) ratings. This material is a 50/50 blend of made from a blend of virgin and recycled polymers. The polymers are completely recyclable.
HDPE is a very versatile plastic that is used in a variety of products. HDPE is used for thin products such as milk jugs and juice bottles, butter and yogurt tubs, cereal box bags, sandwich bags, shopping bags and garbage bags, among other things. #2 plastics are commonly picked up with curbside recycling and can be recycled into new bottles, floor tile, drainage pipe, lumber, fencing and more.
• No acids or harsh chemicals for cleaning
• Completely recyclable
• Made from FDA-approved polymers
Our HDPE is manufactured in North Port, Florida and is made out of 100% post-industrial material. We recycle 100% of the material that is leftover from our manufacturing process.
Do you do custom orders?
How are they made? Who makes them?
Our dinosaurs are made on a routing machine via a technique called "Computer Numeric Control" by our small team of fabrication specialists in our Brooklyn workshop. To learn more about this process, please see this page.
How many different dinosaurs do you have?
We currently offer 9 different dinosaurs: Styracosaurus, Pterodactyl, Tyrannosaurus Rex, Velociraptor, Dilophosaurus, Brachiosaurus, Plesiosaurus, Spinosaurus, and Tupuxuara.
What are all the available sizes and colors of each kind of material?
PVC (flat-pack/punch-out) dinosaurs come in:
red, blue, green, yellow, purple, or grey.
HDPE (life-size/two-tone) dinosaurs come in:
Yes! We are always excited to create unique pieces. Please contact us for more information and we will be happy to discuss your special project with you.
What is your return/refund policy?
Because each Boneyard Pet is especially made to order, we do not offer refunds.
However, we will replace items within 30 days of arrival if the order was incorrectly fulfilled, or your items arrived damaged. If you need to replace your item, send us an email at firstname.lastname@example.org, and send your item in its original packaging to: 239 Java St Brooklyn NY USA 11222 and we will issue you a direct replacement pending contact.
What happens if I lose or break a piece of my dinosaur?
For HDPE pieces, we will replace the broken or missing piece for free if you pay for the shipping. For Komatex, we will be happy to offer you replacement pieces at a discounted rate + shipping. Please contact us if you require replacement parts.
What are your safety and care recommendations for your products?
Due to how small some of the pieces are, we recommend out toys to be assembled by children aged 7 or older. You can clean the material with your choice of soap and water.
Do the dinosaurs stand up on their own? Do they require any type of adhesive to stay together?
Yes! The dinosaurs do stand up on their own without any additional hardware required. They also do not require any type of adhesive, as the pieces fit snugly together by themselves.
I need to see/download the assembly instructions, can I do that?
Yes! Please see this page to view, download, or print assembly instructions. There are also videos of the assemblies as well!
I am interested in carrying your products in my store, or at my institution (ie: school, museum, library), how can I do that?
We would LOVE for you for become a re-seller, distributor, or exhibitor! Please see our wholesale website in order to set up an account (or, if you are an existing customer, to log in and place new orders).
Who can I contact if I have further questions?
Please send us a message via our contact page here, or you can email us directly at email@example.com