Refund
Each Boneyard Pet is made to order, therefore all sales are final. 

Shipping
We ship via USPS. You will be given a tracking number for your purchase by email. Please note that shipping times do not include processing or manufacturing times, which may take 3-5 business days.

Replacements
We will replace items within 30 days of arrival if they are incorrectly fulfilled, or have arrived damaged. If you need to replace your item, send us an email at pets@32square.com and send your item in original packaging to: 239 Java St Brooklyn NY USA 11222.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.